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My orders

You can find an overview of your purchases in your account via My orders.

Purchase confirmation

This can be found under My orders. The purchase is successful if the payment is successful. It can take up to an hour before you receive confirmation by e-mail. Please note: the confirmation may also end up in your spam inbox. Did you not receive an e-mail and did the purchase amount leave your account? If so, please contact our helpdesk via our contact form.

Order status

View your order or track your package online by clicking on your specific order and then on "Track your order". This way you can see where your parcel is located.

Request a return

Via your account, you can exercise the right of withdrawal and return your purchase by clicking on "Return and/or report a defect". This button also allows you to report a defect in your product and upload a video and/or photo of the defect.

Coupon

Enter your unique code in the “I have vouchers” field during the checkout process. You’ll find this field just below “Payment method.” First enter your code and click “Validate”. Only then should you select a payment method if there’s still a balance to pay.

The voucher amount will automatically be deducted from your order. Make sure there are no spaces before or after the code, so it is properly recognized.

If the total order amount is less than the value of your voucher, you’ll automatically receive a new voucher for the remaining balance via email. Be sure to check your spam folder for this email as well.

Shopping basket

For all our offers, we work with different suppliers, delivery times and shipping companies. Because the deals are limited in stock and are only online for 7 days, it is not possible to work with a shopping basket. To save on shipping costs, we have created the Outspot PLUS membership and the Happy Hour offer. You can find more information about Happy Hour under the "Delivery & shipping info" tab, and about Outspot PLUS under "Account and Memberships".

Defective product

Is your product faulty? Then go to "My orders" My orders via your account and click on "Return and/or report defect" so you can upload a photo or video of the defect. You will then receive a solution by email as soon as possible. In most cases, you benefit from a 2-year legal guarantee, which is always clearly stated at the bottom of the promotion and on your purchase confirmation.

How does the refund work and how long does it take?

After we have processed your request, you will receive a refund email from our helpdesk. In this email, you have the choice between a coupon with an additional refund amount or a refund in your account account. Would you like a refund? Then click on the refund link in the email and fill in your details. Our accounting department will do the rest and process your refund within 5 working days.

Cancel order or change delivery address

If your order has not yet been shipped, it may still be possible to cancel it or change the delivery address.

Did you order a product shipped by Outspot? Log in to your account and go to “My orders” to locate the product. If the order hasn’t shipped yet, the buttons “Cancel order” and “Change delivery address” will appear next to the item. You can take action directly from there.

Was the product shipped by one of our partners? In that case, please contact the partner directly. Their contact details can be found at the bottom of the offer or in your purchase confirmation email.

If your order has already been shipped, you can refuse the package upon delivery or request a return via “My orders”. Follow the same steps described earlier under “Revocation”

Product not received

Check the delivery time on your purchase confirmation or at the bottom of the offer on the website. Check your orders and track your package via My orders. If your parcel was sent without a tracking code, you will only receive an estimate of the expected delivery time. Has the delivery period been exceeded and you cannot track your parcel online? Contact us via the contact form and we will be happy to help you.

Delivery

If your order was sent without tracking code, you will receive an e-mail from us as soon as your order has been dispatched. In this case, you cannot choose or change the delivery time. If your order was shipped with a tracking code, you will receive the tracking link via e-mail. This allows you to change your delivery preferences depending on the status of your package. You can always view your orders and track the package via My orders.

Shipping costs

Shipping costs are charged for every order. You will see the amount when you place your order. If it is a large parcel, the shipping costs may be higher. To save on shipping costs, we have created the Outspot PLUS membership and the Happy Hour offer. Scroll down to find out more about this.

Happy Hour

After every purchase on Outspot, you automatically activate Happy Hour and pay no shipping fees for new orders during the next hour. You are not required to do anything, this offer is activated automatically after your purchase. Be quick, this deal expires after 1 hour. If you need more than 1 hour and prefer having free shipping for all your orders, be sure to check out our Outspot PLUS offer.

Account

To place an order with us, you do not need an account. However, it is recommended to create an Outspot account to enjoy all kinds of benefits:

• view and track your orders
• save your address details for later
• report a defect or request a return
• save your payment methods and pay more easily

To create an account, click “Log in” at the top of the page and enter your email address. Then click “Continue.”

You’ll then be prompted to enter your personal details and login information. Click “Register” once all the fields are correctly filled in. You’ll receive an activation email to confirm your email address. Be sure to check your spam folder as well.

Already have an account? Then you’ll be asked to enter your password. Forgot your password? Click on “Forgotten your password?” and you’ll receive an email with a link to set a new one. Don’t forget to check your junk or spam folder.

Forgotten password

Forgot your password? Click on “Log in”, enter your email address and click “Continue”. Then select “Forgotten your password?” and you’ll receive an email with a link to set a new one. Don’t forget to check your junk or spam folder.

Outspot PLUS

With Outspot PLUS, you benefit from free shipping on all products. You can purchase Outspot PLUS with any order.

Attention: with the order in which you purchase Outspot PLUS, you still pay the usual shipping fees. The benefits of Outspot PLUS apply from your next order onwards. From then on, you will enjoy free shipping on all items.

How much does Outspot PLUS cost?

Outspot PLUS costs just £ 1.70 for the first 3 months. This is a one-time payment. After this period, your membership will automatically renew every 3 months for £ 1.70. This allows you to save significantly on shipping and filing costs.

When and how will my Outspot PLUS be renewed?

Outspot PLUS is automatically renewed every three months. To manage this, you can always go to My orders The amount will be automatically deducted from your chosen account every 3 months.

How do I cancel my Outspot PLUS and receive a refund?

You can cancel your Outspot PLUS membership at any time at: My orders. It is important to note that no refund will be provided for the months during which your membership was active. However, if you decide to cancel Outspot PLUS, the next scheduled billing will not be charged.

Unsubscribe from newsletter

Click on the unsubscribe link at the bottom of each newsletter. You will no longer receive the newsletter. Have you changed your mind or do you wish to receive the newsletter less frequently? Then choose 'twice a day' or 'once a week'. Not working out? Use the contact form and we will be happy to help you.

Withdrawal period

You have the legal right to cancel your purchase within 14 days, regardless of the reason. But Outspot goes one step further and offers you a 30-day withdrawal period. This 30-day period runs from the day following delivery. After you revoke your purchase, you have 14 days to return the product. That's buying without worries. Please note that the revocation period does not apply to items that have been custom-made for you, to products sold under seal for hygienic reasons and where you have broken the seal after delivery (e.g. underwear and certain sleep products). For other items, it is important that you handle the product carefully if you wish to exercise your right of withdrawal. We may charge for any depreciation in value that has occurred because you may have gone too far in assessing the product. For example, for some consumables, it is not necessary to open the packaging. Opening may then result in a depreciation in value that can amount to 100% of the purchase price.

How can I return my order?

You can request the return via your account by clicking on the "Return and/or report defect" button under "My orders". This will allow you to exercise your right of withdrawal and return the product within the stipulated period. You can download a return label for our products and return the product. The return charge is £ 1,95. If the return is via our partner, you can also request the return via your account by clicking on the "Return and/or report defect" button under "My orders". A window will appear with the partner's contact details or the link to their contact form. The partner will provide you with returns instructions, which you can follow and return your package at your own expense.

How does the refund work and how long does it take?

If you return your package, you will receive a refund for your product. The shipping costs you paid for your purchase will also be refunded, unless you are only returning part of the order (see General terms and conditions). After we have processed your return, you will receive a refund email from our helpdesk. In this email, you have the choice between a coupon with an additional refund amount or a refund in your bank account. Would you like a refund? Then click on the refund link in the email and fill in your details. Our accounting department will do the rest and process your refund within 5 working days.

About us

Outspot is an online flash deal website where you can make purchases at bargain prices! As its name suggests, these are offers that are online for 7 days with a limited stock. So being quick is the message! Get pampered and inspired. Make your life more colourful with one of our top offers! Surf to our website or subscribe to our free newsletter so you can see all our offers. The newsletter updates you daily on what we have in store for you. This way, you will definitely be the first in line for the latest deals! Making a purchase at Outspot is just a few clicks away! Click on 'Order now!' and you will be guided all the way through your purchase. After payment, you will immediately receive the order confirmation in your mailbox and/or the purchased product will be shipped to you. Give Outspot a like on Facebook and stay informed about our offers. Tens of thousands of Outspot fans have already done this!

Contact

Use the contact form and we will be happy to assist you. Please include your order number in every message.