Skip to main content

Need help?

Let us know how we can help you.

Returns & Right of Withdrawal

Withdrawal period

You have the legal right to cancel your purchase within 14 days, regardless of the reason. But Outspot goes one step further and offers you a 30-day withdrawal period. This 30-day period runs from the day following delivery. After you revoke your purchase, you have 14 days to return the product. That's buying without worries. Please note that the revocation period does not apply to items that have been custom-made for you, to products sold under seal for hygienic reasons and where you have broken the seal after delivery (e.g. underwear and certain sleep products). For other items, it is important that you handle the product carefully if you wish to exercise your right of withdrawal. We may charge for any depreciation in value that has occurred because you may have gone too far in assessing the product. For example, for some consumables, it is not necessary to open the packaging. Opening may then result in a depreciation in value that can amount to 100% of the purchase price.

How can I return my order?

You can request the return via your account by clicking on the "Return and/or report defect" button under "My orders". This will allow you to exercise your right of withdrawal and return the product within the stipulated period. You can download a return label for our products and return the product. The return charge is £ 1,95. If the return is via our partner, you can also request the return via your account by clicking on the "Return and/or report defect" button under "My orders". A window will appear with the partner's contact details or the link to their contact form. The partner will provide you with returns instructions, which you can follow and return your package at your own expense.

How does the refund work and how long does it take?

If you return your package, you will receive a refund for your product. The shipping costs you paid for your purchase will also be refunded, unless you are only returning part of the order (see General terms and conditions). After we have processed your return, you will receive a refund email from our helpdesk. In this email, you have the choice between a coupon with an additional refund amount or a refund in your bank account. Would you like a refund? Then click on the refund link in the email and fill in your details. Our accounting department will do the rest and process your refund within 5 working days.

This website uses cookies. Strictly necessary cookies ensure the website functions properly and cannot be refused. Functional, analytical & advertising cookies are used for functional, statistical, and marketing purposes / ads personalization , respectively. They are only downloaded if you consent to them. Read more in our cookie policy.